GENERAL QUESTIONS

SHIPPING & PAYMENT INFORMATION

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Chenxiwatches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

How are taxes and duties calculated?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship-to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

My order status says “Unfulfilled”. What does that mean?

“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”

Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

WATCH SPECS & WARRANTY

What type of movement is used?

We didn’t look past one feature when designing chenxi. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.

Are Chenxi Watches waterproof?

Classic, 40 series, Signature, Boulevard, and Avenue watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. The Chrono and Nova watches have a water resistance of 5 ATM and can withstand a brief submersion underwater (i.e. hand washing), but should not be taken swimming or bathing. Voyager and Modern Sports watches have a 10ATM rating and can be taken swimming at the surface or snorkeling at a shallow depth, but cannot be taken SCUBA diving.

What type of leather is used?

Our leather straps are made of genuine cow-hide leather.

What is the glass made of?

The glass we use for our watches is made of hardened mineral crystal.

Why are the hands on my chrono subdials not pointing straight up?

This is actually a very simple fix, please see the instructions below.

If the middle subdial pointer is pointed to the right:

Simply pull the crown (knob to adjust the time) out 2 clicks and then press the bottom button on your watch. This will make the subdial hand jump back one second at a time. Do this until the hand is straight.

If the middle subdial pointer is pointed to the left:

Simply pull the crown (knob to adjust the time) out 2 clicks and then press the top button on your watch. This will make the subdial hand jump forward one second at a time. Do this until the hand is straight.

If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).

Hope this makes sense, if you have ANY issues please don’t hesitate to ask.

Is there a warranty?

CHENXI has a limited warranty that covers manufacturer’s defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear, and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you’ve purchased from our site, the order number will suffice; otherwise, if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns, and exchanges.

What type of battery is used?

The batteries for our Classic, Chronos, Voyagers, Modern Sports, Signature, Gala and MOD watches are SONY SR626SW. The 40 series, Revolver, Boulevard, Avenue, and Nova watch batteries are SONY SR621SW.

How do I replace my battery?

All of our watch batteries can be found at any electronics store, as well as most watch repair or jewelry shops. Any watch repair shop or jeweler should be able to assist you with the battery replacement. We don’t suggest replacing the battery, as it requires some special tools and you could damage the watch.

Do you offer prescription lenses?

At the moment we do not provide prescription services. However, our frames are capable of being fitted for prescription lenses. Any optometrist should be able to assist you further.

OTHER INFORMATION

How do I become an CHENXI reseller? Do you have any authorized resellers?

While we appreciate that you want to be a reseller of CHENXI, we do not currently have any reseller or wholesale program. Please email us at [email protected] and we may get back to you when we decide to go down that path!